![]() The RMA number must be clearly visible on all returned items.In order to receive credit for your return the items: will be examined by our warehouse manager. All items returned to Suburban Auto Seat Co, Inc. All items must be returned within 5 days of RMA approval. Returns are subject to a restock fee of 20% and shipping charges. ![]() Upon approval, a return authorization (RMA) number will be issued. Returns requested after this window cannot be processed. All returns must be made within 30 days of delivery date. Once an item has been installed in to an application/vehicle, it is no longer eligible for return. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.If it is desired to make a return on any order (phone, internet, fax, et al.), please email with complete details and reason to request approval for the return. It does mean that you won’t be waiting weeks for it to show up, though. Well, not that going to a brick-and-mortar store and holding the item in your hands guarantees a pleasant shopping experience with Sears. I know that, if posted, the first comment to this will be “That’s what he gets for shopping at Sears” – well, I’ve always had luck in the stores with tools, and needed two items without going to the store. In the end, I’ll spend the $19 at my local Sears someday and then be done with them. In summary, for over 2 weeks had no idea whether my two items were in stock, if they were being shipped, whether I would be getting the item or a refund, or whether my order could even be fulfilled. When I got home, sitting in the mail was an envelope with a gift card in it for $19.53 – my refund for Item B, which is out of stock. Here’s the kicker – when I got home that night, Item A was sitting on my front porch! Finally, success! (No thanks to Sears).ĭay 14: As a final kick in the ass, today I received a shipping e-mail for Item B stating that it would arrive in 2-3 days. ARG!!! Finally, Sears tells me that Item A is out of stock and that they will issue me a refund (on a gift card). Multiple e-mails result, trying to lock down a better answer – most refer to Item B only for some reason.ĭay 7: I continue to try to find out the answer to my problem with Item A – and no matter what I say in my e-mails, the responses all refer solely to Item B status. The guy on the phone says I have to wait to hear from the “Specialized Team”. my reference to 7-10 days to hear back on Item A kicked in the auto-response re Item B). I call Sears, hoping to hear from a human, as I am now pretty sure that the help line is simply a computer responding to key words (i.e. The reply (which comes in a couple of hours) states that Item B will be shipped in 7-10 days, and does not mention the problem with Item A. Now I’m pissed.ĭay 6: I write to Sears, asking how it can take 7-10 days to respond to a simple delivery question. Finally, a “Specialized Team” will have to respond to my query, which will take 7-10 days. Sears replies with the typical “we value your business, we’re so sorry” B.S., and then states that they checked with UPS and found the same message (shocking!). I check UPS on-line, and find that UPS thinks that the order was taken, and then almost immediately cancelled, and that UPS does not (and will not) have possession of the item.ĭay 5 (later): I e-mail Sears, asking in detail what happened to my order and to confirm when each Item will be delivered. Confirmation e-mail that the Items will be shipped separately and should arrive in 7-10 and 12-14 days, respectively.ĭay 5: I receive an e-mail indicating that Item A (the large, more expensive item) has shipped, and providing a UPS tracking number. This is what happened:ĭay 1: Placed the order on. I prefer to go to Sears if I shop there at all, but one item was likely to be to big for my car, so I chose shipping instead. I ordered two items from using a gift certificate from my realtor after buying a new house. This is impressive even by typical Sears standards. What he didn’t expect was to spend two suspenseful weeks where the retailer apparently wasn’t sure whether the items had been shipped, would be shipped, were in stock, were ever in stock, or actually existed. Michael admits that he probably should have known better than to order something from and…well, to expect it to show up.
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